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Refund Policy

Your returns/cancellations will be processed within 7 business days of receipt of request or products back at our locations, as the case may be.

Upon successful verification, your request for exchange/replacement or refund in the form of your original method of payment or credits will be initiated. Please note that we may not be able to exchange/replace products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.

Planeteves.com trusts that you would never need to return or cancel an order owing to our absolute quality commitment. But if to any unforeseen circumstances an order needs to be cancelled or returned, we are here to help you out.

However, refund, return or exchange request will not be accepted in following cases -
1. Product has been altered, misused or used
2. Barcode or Serial number of products is tampered.
3. Return or refund for consumables (e.g wellbeing supplements, pills, infant items)
4. Any request of refund which is initiated after 5 business days of order delivery
5. If the Product is harmed because of abuse by the client. To guarantee that the client didn’t harm the content, the client needs to give video proof as confirmation of harm while unpacking the bundle. Any proof created in the wake of unpacking of package for harmed item won't be entertained.