Shipping and Delivery

Successful orders are shipped within 24 hrs of placing an order and normally delivered in 5-7 working days from the dispatched date.

Shipping price is added based on your cart value, products, shipping choices and location during checkout.
The shipping and cash on delivery costs of any order above Rs. 500 is free. For any order below the amount of Rs. 500 – the cash on delivery charge is Rs.50 and the shipping charge is Rs. 50 as well. Therefore, for an order of less than Rs.500 the COD charge will be Rs. 100 in total (inclusive of delivery charge of Rs.50)

You should receive an e-mail confirming your order shortly after completing your transaction. If you do not receive the e-mail, please check your spam or junk folder before contacting Planeteves. If you do not receive an e-mail confirmation within 24 hours of placing your transaction, please contact us at customercare@planeteves.com

We ship items as soon as possible. In the shopping cart, estimated delivery dates are indicated for each product and these does not include weekends or holidays. Please note that this is not a guaranteed delivery dates for your order. Some order/products may take longer to deliver due to remote locations, uncertainties in shipping, product availability, and circumstances outside our control (weather etc.).

To ensure that your order is delivered to you in a timely manner, we request you to provide complete details of the shipping address including correct PIN Code and contact number.

You will receive a dispatch notification email/sms that will notify you of the carrier we've used to ship your order, and the different tracking options available for it. After multiple failed attempts at delivery, the package(s) are returned to our warehouse and we will cancel the order and process the refund as per our Refund Policy.

Cash On delivery is not available for any order that crosses the net amount of Rs.10,000. Any order over and above Rs.10,000 will have to be prepaid.