Cancellation and Return Policy

Any Order below the amount of Rs.100 will not be processed and stands to be cancelled at the discretion of Planeteves.com.

Our customers can now avail the service of cancellation of orders directly through the website or mobile site. It should be noted that the request for cancellation could only be processed before the dispatch of ordered item. Those who are facing the server issues may cancel their orders by giving us a call on the customer care number 0120-4225898 (10 am-6 pm IST Mon-Sat) after placing a successful order.

Follow the mentioned steps to cancel an order before the dispatch through the website

Step 1: Visit our website to login.
Step 2: Go to "My Account" and login to the account from which order was placed.
Step 3: Click on "My Orders".
Step 4: Choose the order you wish to cancel from the displayed list.
Step 6: At the mid-right side there will be an option of ”Cancellation”. Click on it.
Step 7: Add bank account detail and tap on 'confirm' button.
Step 8: Once your order is cancelled, you will be receiving a confirmation email on the registered email ID.

Steps to cancel an order through mobile site

Step 1: Click on 'veiew more' option
Step 2: The existing users need to login to their account.
Step 3: Click on my account.
Step 4: Choose the order you wish to cancel from the list shown.
Step 5: Tap on "Cancel" option to proceed
Step 6: Add bank account detail and tap on 'confirm' button.
Step 7: Once your order is cancelled, you will be receiving a confirmation email on the registered email ID.

Once the ordered item is cancelled, the refund will be processed to your original payment method (i.e. credit card, debit card, net banking etc). No shipping charges will be deducted for the same. The refund will be processed to your original payment method within 7 days.

We have no questions asked return policy and provide hassle free returns if you have received damaged or incorrect products. However, please note that:

Products/Merchandise must be returned within 7 days of receipt by contacting us at contact@planeteves.com 10am-6pm IST Mon-Sat and shipping the products to the following address:

If you have placed an order that has been shipped that you wish to cancel, you can cancel the order by

  • B - 72, Sec - 57 Noida,
  • Noida, Uttar Pradesh, India

Products/Merchandise must be unused, unworn and unwashed, and they must have all original tags and packaging intact. We are not able to process returns for certain items which include inner-wear, lingerie, socks, clothing freebies, cosmetics, deodorants, perfumes and perishable items. Further, Merchandise/Products that are covered under the manufacturer's warranty has been worn, used, or altered/tempered will not be accepted for return.